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May 17th Sovereign Health Group Webinar Led by the Stress Doc ™

Getting ready to lead a May 17th webinar on the "Four Faces of Anger: Model & Method for Disarming Aggression and Conflict" for the national Sovereign Health Group. Sovereign Health has Mental Health & Addiction/Substance Abuse Treatment Centers across the US. The Course Outline and Objectives are below. And you can join the learning party!

The Senior Marketing Executive, s.vashisht@sovhealth.com, informed me that, "If you want to float the webinar on your social media platform, you can share the following registration page link":


Also, there's a thought-provoking marketing campaign script below. Hope to see you! MG

P.S. To receive the workshop PPt Slides, just e-holler.


Here's a testimonial of my previous webinar for Sovereign:

Sovereign Health Group/Treatment Centers, HQ'd in San Clemente, CA; 1-hour Webinar on "Leading with Passion Power: Inspiring with Courage, Clarity & Creativity"

Jan 20, 2016

Greetings Mr. Gorkin,

We’re so glad that we have hosted a successful Webinar with you; it was a very interesting session. The audience enjoyed your presentation. We are continuously receiving mails of appreciation from the audience. People are excited to watch your presentation on our website. We also received lots of appreciation messages and questions during the presentation. However, keeping in mind the time frame, we were not able to ask you all the questions.

At the same time, we have received requests from few attendees, asking to share the copy of the ‘Power Point Presentation’...And certainly, we will send you the ‘YouTube’ link of today’s Webinar recording by Friday. 

I would like to thank you, on behalf of entire Webinar team for your support; we are looking forward to have more successful events in future with you. 

Shruti Vashisht, Webinar Team

Sovereign Health Group Treatment Locations

Serving Adults, Adolescents, and Families

San Clemente, CA - Culver City, CA - Palm Springs, CA

San Diego, CA - Chandler, AZ - Fort Myers, FL - Delta, UT


Four Faces of Anger: Model & Method for Disarming Aggression and Conflict


 Wednesday, May 17, 2017

11 A.M.-12 P.M. PDT (or 2-3:00pm EDT)

About this Webinar

Course Abstract :

Anger management describes the skills, strategies and techniques that can be utilized to reduce the emotional turmoil and psychological arousal caused by anger, rage and conflict. This course reveals the positive and negative sides of interpersonal anger and provides tools and techniques for transforming hostility and rage into assertion and passion. The “Four Angry I’s” and the “Four Faces of Anger” Model reveal the multidimensional construct of anger and teach strategies to recognize and manage stress. This presentation will review key skills, strategies and conflict reduction tools that can be used for dealing with anger, including humor, emotional detachment, assertive listening and feedback. Attendees will learn to deal with anger in a constructive, collaborative manner. Participants will be introduced to the Thomas-Kilmann Conflict Inventory to help identify their personal style of conflict, and the problem-solving power of the "Collaboration" style.

Course Objectives :

At the conclusion of the workshop, the attendee will be able to:

Describe the four types of anger and identify the motivational and interpersonal dynamics such as person’s awareness, motivational state and communication skills that influence anger.

Participate in exercises for disarming power struggles, differentiating between specific behaviors and personality types, and receiving and providing feedback.

Learn to distinguish personal from environmental attributional bias; differentiate between assertiveness and blaming, and use the IDEAL Conflict Engagement Model -- a five-step model for providing constructive feedback in conflict situations.

Participate in Thomas-Kilmann Conflict Styles Inventory exercise and learn the pros and cons of each of the five conflict styles.

For questions, contact Shruti at webinar@sovhealth.com

or at 866-825-6136


The Four Faces of Anger: Model and Method for Disarming Aggression and Conflict

Slide 1. Anger Association

What's the first thought that comes to mind when you hear the word ANGER? Frustration? Yelling? Loss of Control? Violence? Maybe fear, silence or avoidance? All reasonable responses...Or are they? A bit one-sided, for my taste, that is, the "anger glass" appears "half empty." How about a "half full" perspective: confrontation, energy, power and tenacity? Or honesty and being real?


Slide 2. Anger Definition (PPt #3)

From a psycho-physiological perspective, anger is a state of heightened activation or arousal of the autonomic nervous system (for example, increased heart rate, rapid breathing, flushed face, chest pains, clenched or sweaty palms, etc.) that is fueled by our cognitive – conscious and unknowing – interpretations. You experience those "Four Angry 'I's!


Slide 3. (PPt #4)

When you experience those "Four Angry I’s” you have a palpable sense of:

1. Injustice. A rule of conduct, a cherished belief or instrumental goal is being threatened or abused; you see yourself (also others with whom you are psychologically dependent or connected) as a victim of an injustice, unfairness or disloyalty.

2. Injury/Insult. You feel disrespected, discarded or ignored; there's a sense of insult and humiliation along with injury – often psychological, at times also physical.

3. Invasion. You perceive your freedom, autonomy, boundary and personal space as constricted, disrupted or violated; your identity and bodily and/or psychological integrity are being threatened or attacked.

4. Intention. There is an energy and determination to do something about the above injustices, injuries and invasions; you are ready – reflexively and/or purposefully – to challenge the status quo.

So anger is a potential range of feelings, from irritation and determination to outrage and fury. Its breadth, depth, intensity, and interactive potential is often forged by how one looks at the world through his or her "Four Angry 'I's." As I once penned:

Anger! That double-edged power source. It's the high-octane emotion for blazing performance and for igniting a legitimate grievance. Yet, when it's bottled up we smolder away; when we erupt it may engulf us. And, when we are the target of a volatile flamethrower, there will be scars. (Gorkin, 1986)


Slide 4. (PPt# 5)

And the foundation of this anger framework is the Stress Doc’s “Four Faces of Anger: Model and Method.”

Are your ready to play the Four Faces of Anger Game? It’s a 2 x 2 Matrix based on the following two dimensions: 1) whether anger is “Constructive or Destructive”; whether anger is “Purposeful or Spontaneous”?


Slide 5. (PP#10)

To help illuminate the Four Faces Model, let’s briefly apply listening and asking “good question” tools and assertive “I” messaging over blaming “You”s for reducing defensiveness, disarming negative power struggles, and rebuilding trust


Slide 6. (PPt #12)

And one of the most common ways anger gets acted out is through dysfunctional, if not self-defeating, power struggles. Why is it so easy to take the power struggle bait? Consider these “Six ‘C’s”:




Cultural Diversity/Competency

Communication Skills



Slide 7. & 8. (PPt#s 13 & 16)

And the Stress Doc will introduce an exercise and tools-techniques for disarming familiar power struggles. As well as an “IDEAL Model for Respectful and Productive and Engagement.”


Slide 8. (PPt# 17)

And finally, discover the Thomas-Kilmann Conflict Styles Inventory. He’ll especially focus on “Collaboration,” the paradoxical – high assertion and high cooperation – style. However, depending on the situational context, each style has both positive and negative aspects.

So, seek the higher power of Stress Doc humor: May the Farce Be with You!

Don’t miss your appointment with the Stress Doc!

Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a nationally acclaimed speaker, writer, and "Psychohumorist" ™, is a founding partner and Stress Resilience and Trauma Debriefing Consultant for the Nepali Diaspora Behavioral Health & Wellness Initiative. Current Leadership Coach/Training Consultant for the international Embry-Riddle Aeronautics University at the Daytona, FL headquarters. A former Stress and Violence Prevention Consultant for the US Postal Service, he has led numerous Pre-Deployment Stress Resilience-Humor-Team Building Retreats for the US Army. Presently Mark does Critical Incident Debriefing for organizational/corporate clients of Business Health Services. The Doc is the author of Practice Safe Stress, The Four Faces of Anger, and Preserving Human Touch in a High-Tech World. Mark’s award-winning, USA Today Online "HotSite" – www.stressdoc.com – was called a "workplace resource" by National Public Radio (NPR). For more info, email: stressdoc@aol.com.