September 24, 1994

Dear Mark:

I want to thank you personally for the sensitivity and stress meetings you have conducted for our employees.

As you are well aware, our business is a pressure-cooker. There is no doubt that the better our employees can learn to deal with stressful situations, the better our employees will interact with each other and ultimately with the customers.

We intend to continue utilizing your training programs.

Thank you again.

Sincerely

Dudley Dworken
President