January 16, 2001

Dear Mark:

I want to thank you again for meeting with the firm's employees to talk about "Practicing Safe Stress in a Changing World."

I was really pleased with the turnout for this event, and with the enthusiastic participation of the attendees. You provided them with an opportunity for thoughtful and productive interaction in a relaxed environment which encouraged learning.

The feedback from participants has been uniformly positive, and I will be arranging another educational opportunity with "The Stress Doc" during spring 2001.

Sincerely,

Suzanne R. Spaniol
Director
Human Resources and Administration