Out of the Box Communication Tools:
The Art of Public Speaking, Active Listening and Conflict Ma

In today's 24/7, "do more with less" constantly upgrading world, it's critical for message sent to be massage received…and then acted upon by well-coordinated and creative problem-solving teams.  The capacity for interpersonal engagement -- whether with an audience or an antagonist -- is critical for success in a variety of professional settings:

a) Public Speaking - dynamic and effective speaking, meetings presentation or workshop leading that captures a group's attention, stimulates and channels energy and generates team synergy while integrating HUMOR and FUN!
b) Active Listening/Empathic Responding - purposeful and productive problem-solving, strategically empathic interviewing/interacting and creative brainstorming for mutually opening minds and designing new frameworks, possibilities and plans,
c) Mastering Conflict - genuine sharing by creating a safe, participatory not power-driven, climate, defusing dysfunctional power struggles -- whether between supervisors and subordinates or between group peers -- and transforming both destructive aggression and conflict into healthy confrontation and win-win consensus.

Objectives

How can you integrate the diverse communication concepts and skills of public speaking, active listening and conflict mastery into your professional and personal roles and relationships?  Have no fear...Mark Gorkin, LICSW, "The Stress Doc" (TM) and AOL's "Online Psychohumorist" (TM), is here.  With three decades of experience as a professional speaker, psychotherapist and organizational consultant and trainer, "The Doc" will design and deliver your "Out of the Box" Tool Set.  This kit will enable you to engage effectively and creatively this threefold communication arena with emotional empathy and interpersonal savvy.

Through dynamic presentation, spirited group discussion, creative interactive exercises and HUMOR this "Out of the Box" program will strengthen skillsets and strategic mindsets for enhancing confidence and performance in the realms of Public Speaking, Active Listening-Questioning and Conflict Mastery.

Outline

Out of the Box Communication Tools:
The Art of Public Speaking, Active Listening and Conflict Mastery

I.   Public Speaking

A. Engaging Your Audience:  Thinking Out of the Coffin
B. The Stress Doc's CASES Method and 4 Faces of Anger Model
C. Using Humor and Wit to Open Up and Win Over Minds

II.  Empathic Interpersonal Interaction

A. Obstacles to Understanding
B. Techniques for Active Listening and Empathic Questioning
C. CPRS Approach to Effective and Empathic Exchange

III.  Mastering Conflict

A. Power Struggle Exercise:  Learning to "Drop the Rope"
B. Assertive "I" vs. Blaming "You" Messages
C. Managing Criticism and IDEAL Confrontation through Role Play

Outcomes

Participants will learn:

1. Techniques for quickly engaging an audience, no matter the size,
2. The Stress Doc's CASES methods for structuring a presentation,
3. The Four Faces of Anger Model for transforming "Hostility" and "Rage" into "Assertion" and "Passion,"
4. The CPRS Approach for Active Listening-Questioning and Empathic Responding Skills including distinguishing between assertive "I" and blaming "You" messages,
5.  Four "C"-ing obstacles and tools -- Control & Competition and Consciousness & Cultural Diversity -- for being dragged into or defusing dysfunctional power struggles,
6.  How to engage and resolve real life problems through safe, interactive group exercises that transfer to relevant settings,
7.  Why we are hyperreactive to criticism, how to handle "constructive criticism" while providing useful and useable feedback and
8.  How to integrate healing vs. hostile humor into a variety of work-social settings and exchanges.

Seek The Higher Power of Stress Doc Humor:  "May the Farce Be with You!"

Don't miss your appointment with "The Stress Doc."